Professional conversations, difficult customers, complaints and sales – trained practically.
On the phone, trust and orders are created – and sometimes escalation. Without eye contact, voice, structure and wording count twice. Anyone who stays confident here wins customers; anyone who sounds unsure or dismissive often loses them in the first call.
This training makes professional conversation tangible: lead phases clearly – from opening to close. Positive phrasing instead of defence and justification. Accompany difficult customers and complaints without slipping into conflict yourself. Sales and needs clarification without pressure. With exercises and role plays that transfer straight into everyday work.
For sales, customer service, assistance and anyone who must persuade and de-escalate on the phone – online or on site, in German (English on request).
You take away: clear conversation leadership · strong phrasing · handling complaints · selling with stance · transfer into everyday work.
Christiane von Schönberg · Request a workshop: kontakt@erfolgsfaktor.com · +49 2161 648666